State Farm® Insurance Agent Brian Brakefield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Angela Newton
January 13, 2025
5
out of
5
rating by Angela Newton
"I love this office! Everyone is so kind and knowledgeable. Chrystall has always been my go-to, and I appreciate her very much!"
Kristen Sherman
January 9, 2025
5
out of
5
rating by Kristen Sherman
"Loved working with my State Farm Representative Elaina today! Very friendly and professional answered all my questions, probably the best experience I’ve had with car insurance in a long time!"
We responded:
"Thank you, Kristen! I'm so happy you had such a wonderful experience with Elaina. Her friendly and professional approach truly makes a difference. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Michael McLemore
January 6, 2025
5
out of
5
rating by Michael McLemore
"Taylor J Remy was a great help she compared rates and was a great help!"
We responded:
"Thank you, Michael, for sharing your experience! I'm happy to know that Taylor was able to assist you. If you have any more questions or need further assistance, feel free to reach out. We're always here to help!"
Dorothy Hall
January 2, 2025
5
out of
5
rating by Dorothy Hall
"Always pleasant and helpful when I call."
We responded:
"Thank you, Dorothy, for your kind words! I'm glad to hear that you find the team pleasant and helpful. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! "
Kissa Howard
December 27, 2024
5
out of
5
rating by Kissa Howard
"Elaina was a major help for my husband and I. Our previous insurer raised our premium to costing us $600/month for 1 Vehicle! Elaina saved the day with her joyous personality and great knowledge of what she does. We are now saving $400 a month thanks to her and for that we are truly thankful with a family of 4. Thank you Elaina and thank you State Farm! 💚"
We responded:
"Hi Kissa, I'm glad to hear that Elaina was able to assist you and your husband so effectively! It's wonderful to know that her expertise and cheerful demeanor made such a positive impact. Saving money is fantastic, especially for a family of four. Thank you for choosing us, and please feel free to reach out if you need anything in the future!"
Bridgette Stephens
December 27, 2024
5
out of
5
rating by Bridgette Stephens
"Elaina took amazing care of me. I called because I had some questions about my bill that I couldn’t get from a previous agent. She did a deep dive and called me back with an amazing, thorough, and compassionate answer. Her interpersonal approach is much appreciated."
We responded:
"Thank you, Bridgette, for sharing your experience! I'm happy to hear that Elaina provided you with the thorough and compassionate assistance you needed. Her dedication to addressing your questions and ensuring clarity is truly valued. If you have any more questions or need further assistance, feel free to reach out anytime."
Brock Primeaux
December 20, 2024
5
out of
5
rating by Brock Primeaux
"Lauren was super helpful in saving me money while refining and bundling my policies!"
We responded:
"Thank you, Brock, for sharing your experience! I'm happy to hear that Lauren was able to assist you in saving money and refining your policies. Her dedication to helping our customers is truly appreciated. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Jose Deanda
December 20, 2024
5
out of
5
rating by Jose Deanda
"I would love to say Elaina was a great help this morning. Glad to have called the office for a quote and was able to get help in getting me a great price with great insurance."
We responded:
"Thank you, Jose, for sharing your experience! I'm happy to hear that Elaina was able to assist you effectively and provide a great price on your insurance. Our team is always here to help with any future needs or questions you might have. Feel free to reach out anytime!"
Angela Blandburg
December 18, 2024
5
out of
5
rating by Angela Blandburg
"Chrystall was very professional. And kept explaining it to us til we understood it. Thanks Chrystall"
We responded:
"Thank you for taking the time to leave us a review, Angela. Our State Farm office in McDonough would be nothing without policyholders like you!"
Todd Baker
December 13, 2024
5
out of
5
rating by Todd Baker
"Lauren was fantastic in helping me for both my business and my personal insurance. Saved me a lot of money. Thanks!!"
We responded:
"Thank you, Todd, for your wonderful feedback! I'm glad to hear Lauren could assist you with your insurance needs. It's great to know she was able to help you save money. If you have any more questions or need further assistance, feel free to reach out anytime!"
Veera Kadimicherla
December 2, 2024
5
out of
5
rating by Veera Kadimicherla
"Lauren provided excellent support in gathering best suited auto policy for me."
We responded:
"Thank you, Veera! I'm glad Lauren could assist you in finding the best policy. We appreciate your feedback and are always here to help with any future needs."
Endia Banks
December 2, 2024
5
out of
5
rating by Endia Banks
"Carleigh helped me out this morning! She got me set with my new insurance policy. Thanks so much for the service."
We responded:
"Endia, thank you for sharing your experience! I'm happy Carleigh could assist you with your new insurance policy. We're grateful for your trust in our service. If you have any further questions or need assistance in the future, don't hesitate to reach out!"
Isaac Lee
November 22, 2024
5
out of
5
rating by Isaac Lee
"Quick and excellent customer service"
We responded:
"Isaac, thank you for your review! I'm glad you found our customer service quick and excellent. We always strive to provide the best service possible. If you need any further assistance, feel free to reach out!"
Tracie Gadlin
November 22, 2024
5
out of
5
rating by Tracie Gadlin
"Brian Brakefield & his Team are the BEST!!!! Thank you for all that you do."
We responded:
"Thank you so much, Tracie! We're happy you feel this way about our team. Your appreciation means a lot to us. If you ever need anything, don't hesitate to reach out."
Nichole Shannon
November 18, 2024
5
out of
5
rating by Nichole Shannon
"Love this establishment. They are always so helpful and sweet. Chrystall Helped me today and was nothing short of amazing!"
We responded:
"Nichole, thank you for your wonderful review! We're so happy to know you love our establishment. Chrystall is indeed amazing, and we're grateful to have her on our team. If you ever need further assistance, we're here to help! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Megan Coker
November 14, 2024
5
out of
5
rating by Megan Coker
"Carleigh was very kind and patient helping me get my policy going while I gathered everything I needed. All 4 of my children were asking me 10,000 questions and she was understanding through every interruption! Awesome agent and as always, I love State Farm. Best insurance company I’ve ever had."
We responded:
"Megan, thank you for sharing your experience! I'm glad Carleigh could assist you with such patience and understanding, especially with your children keeping you busy. It's wonderful to know you appreciate our service and continue to trust State Farm for your insurance needs. If you ever need further assistance, we're here to help! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Tim Schmitt
November 14, 2024
5
out of
5
rating by Tim Schmitt
"I called for a quote on my auto insurance and was surprised at the savings I was able to get by switching from my current provider. The agent, Matt Donaldson, was patient and thorough as he reviewed our options and ensured the process was quick and seem less. I strongly recommend State Farm and Brian Brakefield’s McDonough office!"
We responded:
"Thank you for the wonderful review, Tim! Matt is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs. We are always here for you!"
Lashayquan Collier
November 11, 2024
5
out of
5
rating by Lashayquan Collier
"I was impressed with Elaina professionalism and customer service, she also followed up me as promised."
We responded:
"Lashayquan, thank you for sharing your experience! I'm glad to hear that Elaina's professionalism and customer service made a positive impression on you. It's wonderful that she followed up as promised. We appreciate your feedback and look forward to assisting you with any future needs. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Thume Sakvong
November 8, 2024
5
out of
5
rating by Thume Sakvong
"Very professional at her job. She found my girlfriend cheaper and better quote for her house and car. I highly recommend them to anyone that is looking for insurance."
We responded:
"Thume, Thank you for your wonderful review! I'm happy to know that our team was able to find a better and more affordable quote for your girlfriend's home and auto insurance. We always strive to provide professional and efficient service. Your recommendation means a lot to us. If you or your girlfriend have any further questions or need assistance in the future, please don't hesitate to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Jillian Hughes
November 1, 2024
5
out of
5
rating by Jillian Hughes
"Haley was great! She made sure everything was all set & made the process super easy!!"
We responded:
"Jillian, thank you for your wonderful review! I'm happy to hear that Haley made the process smooth and easy for you. We appreciate your feedback and are always here to help with any future needs. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
DeAndra Howard
October 25, 2024
5
out of
5
rating by DeAndra Howard
"My experience has been incredible with Elaina Taylor. She is extremely personable and delivers only the best customer service for my family. Elaina goes above and beyond to seek out the best deal for my budget, and is exceptional and thorough when she communicates. She ensures that I understand my policy, and simply reaches out to check in to make sure that i’m completely satisfied as a customer. I’m glad to have her as my agent and I always recommend her when anyone ever brings up a conversation related to insurance. She will take care of it all."
We responded:
"DeAndra, thank you for sharing your incredible experience with Elaina! I'm happy to hear that she has been so personable and dedicated to providing the best customer service for your family. It's wonderful that she goes above and beyond to find the best deal for your budget and communicates thoroughly to ensure you understand your policy. We're grateful to have Elaina on our team, and it's fantastic to know you always recommend her to others. If you ever need further assistance, we're here for you. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Joel Iyiegbuniwe
October 21, 2024
5
out of
5
rating by Joel Iyiegbuniwe
"Outstanding service! Got back to me extremely quickly and had my issue solved. 5 Stars!"
We responded:
"Joel, thank you for your kind words! I'm glad we could assist you quickly and resolve your issue. Your satisfaction is our priority, and we appreciate your 5-star rating. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Kimberly Winner
October 7, 2024
5
out of
5
rating by Kimberly Winner
"CRYSTAL WAS VERY UNDERSTANDING AND VERY HELPFUL"
We responded:
"Thank you for the five-stars, Kimberly! Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Jessica Anderson
September 26, 2024
5
out of
5
rating by Jessica Anderson
"Carleigh was so helpful and pleasant. I really appreciate her help in getting me a lower monthly payment. Very satisfied customer!"
We responded:
"Carleigh is indeed a valuable member of our team, and I'm glad she could assist you in lowering your monthly payment. Your satisfaction is important to us, and we're grateful for your positive feedback. If you need any further assistance, don't hesitate to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
patricia atkins
September 20, 2024
5
out of
5
rating by patricia atkins
"Carleigh was so wonder, personable and professional , explained thing's to me, answered my questions and made it a pleasent experience."
We responded:
"Thank you, Patricia, for your wonderful review! I'm so glad to hear that Carleigh provided you with such a personable and professional experience. It's great to know she was able to explain everything clearly and answer all your questions. We're grateful to have her on our team. If you ever need further assistance, don't hesitate to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"