State Farm® Insurance Agent Brian Brakefield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
ladyadj2
July 8, 2026
5
out of
5
rating by ladyadj2
"Just reached out to get several quotes as my rates have increased from my current company. Kady from the office has been fast to respond with quotes and questions! Excellent customer service!"
Kenny W.
July 2, 2026
5
out of
5
rating by Kenny W.
"Great service to me from representative Susie at the office of State Farm Insurance agency Brian Brakefield in McDonough, GA. She kindly and patiently clarified some confusion I had over payment status on vehicles I have insured with the agency. Thanks Susie, well done!"
We responded:
"Kenny, thank you for taking the time to leave us a review! I'm happy to hear that Susie was able to assist you with your payment questions. We always aim to provide clear and helpful service. Let us know if we can help with anything else!"
G
July 1, 2026
5
out of
5
rating by G
"Great service. Everyone was very kind! And I got my car removed and new car added quickly without issue!"
We responded:
"Thank you, G! I'm happy to hear that you experienced great service and that our team was able to assist you with your changes smoothly. We appreciate your feedback and support. Let us know if we can help with anything else!"
Joe Mack Eckler
July 1, 2026
5
out of
5
rating by Joe Mack Eckler
"I absolutely love the service provided by Brian Brakefield and his wonderful staff. Mrs. Adaza Deliz of Brian's staff is a terrific example of the highest standards of customer service. Job well done Brian Brakefield, State Farm Agent."
We responded:
"Joe, thank you for the positive review!"
Anthony Beatrice
July 1, 2026
4
out of
5
rating by Anthony Beatrice
"experience was very good sushi was a big help"
We responded:
"Thank you for your review, Anthony. I'm glad to hear you had a good experience and found our team helpful. We're here to assist with any insurance needs you might have. Let us know if we can help with anything else!"
Dianne Hull
July 1, 2026
5
out of
5
rating by Dianne Hull
"I called today to inquire about some paperwork received in the mail yesterday regarding vehicle coverage. I spoke with Kelsy - VERY helpful, knowledgeable, patient with my questions and suggested ways to lower my insurance premium - and who doesn't want that?? She even answered a question I had about my homeowner's policy as well. Made me glad I have insurance with State Farm AND Brian Brakefield!"
We responded:
"Dianne, thank you for taking the time to leave us a review! I'm happy to hear that Kelsey was able to assist you with your questions and offer suggestions to help lower your premium. It's great to know you're satisfied with your coverage and our service. We're always here if you need anything else!"
Diana Booker
June 30, 2026
5
out of
5
rating by Diana Booker
"Brian Brakefield’s office offers top notch, courteous, prompt service. It’s a delight to have them cover all my auto and homeowners policies. I’m truly in good hands with State Farm!"
We responded:
"Hey, Diana! Thank you for sharing your experience with my office. I appreciate you recognizing the courteous and prompt service from our team, and it’s great to know we’ve been helpful with your auto, homeowners, mortgage, and renter’s insurance needs. We enjoy working with you and truly value the opportunity to be your State Farm office."
Scott Childree
June 30, 2026
5
out of
5
rating by Scott Childree
"I Spoke with Susie this morning and she was very helpful taking care of all the questions I needed answered"
We responded:
"Scott, thank you for taking the time to leave us a review! I'm glad Suzie was able to assist you with all your questions. We appreciate your feedback and support. Let us know if we can help with anything else!"
Keshon Dixon
June 26, 2026
5
out of
5
rating by Keshon Dixon
"I've been with Brian Brakefield State Farm Insurance for the past 12 years. Always operated with such a professional, reliable and dependable group. Thank you for your service!"
We responded:
"It's truly rewarding to look back on 12 years of working together and see that our team has provided you with such consistent, dependable service, Keshon. Thank you for taking a moment to share your feedback and for highlighting our professionalism. We look forward to assisting you for many more years to come!"
Elizabeth George
June 26, 2026
5
out of
5
rating by Elizabeth George
"Kelsey has been very helpful with Auto certificates of insurance."
We responded:
"Thank you, Elizabeth! I'm glad to hear that Kelsey was able to assist you with your insurance certificates. We appreciate your feedback and are here to help with any other insurance needs you might have. Feel free to reach out if you need anything else!"
Ralph Kirk
June 25, 2026
5
out of
5
rating by Ralph Kirk
"Excellent service and response time. Mark was great!
Saved me $1500 / year on home and auto bundle. Thanks"
We responded:
"Thank you, Ralph! I'm happy to hear that you had a great experience with our service and that Mark was able to help you save on your bundle. We appreciate your support!"
Lakeya Lewis
June 25, 2026
5
out of
5
rating by Lakeya Lewis
"Hello, State Farm employees. I would just like to give a testimony today. I walk into Mr. Brian Brakefield's office with a dilemma and there was a young lady walking across the parking lot into the office and I stopped her and immediately, she took heed to a situation that I was having with some mail that was coming to my house from State Farm? I honestly can say that when you put God in it. And give it to him, he will lead you into the right path and directions that you need to be in this young lady name is DRESDEN she told me that she was a new employee and I want to let her know that her professionalism was outstanding today. Not only her professionalism, she helped me with new policies. She invited me into the office, her common courtesy. She offered water to me, she blessed my spirit with her personality. She made sure that every need was met that I needed help with today. I wanna tell her, thank you thank you for the God spirit that is in her Thank her for her customer service. Thank you for calling me back in a speedy matter to let me know that the issue was handled. And I was saying this is the type of customer service that we need more in America in our counties, how we approach by people that are working to serve the community, and I just want her to know that I give her 5 stars and a hug. Thank you for the Gifts today and thank you for signing me up with my new insurance policies. I prayed that she continuously do an awesome job to the community, and this company, she shoulld have recognition? An awesome new employee that they have, and then they should. Give her Reward for best customer service rep. I've met in years. Thank you so much, Dresden thank you for your Warm and courtesy hospitality be blessed in Jesus name Amen."
We responded:
"Thank you, Lakeya, for sharing your experience with us! I'm truly happy to hear how Dresden made such a positive impact during your visit. Her dedication to helping you with your concerns and providing excellent service is exactly what we strive for in our office. I'll be sure to pass along your kind words to her. We're grateful to have you as part of our community. Let us know if we can help with anything else!"
Tony Smith
June 25, 2026
5
out of
5
rating by Tony Smith
"Great insurance company, always pleasant on the phone and willing to help"
We responded:
"Thank you, Tony! I'm happy to hear that you've had pleasant experiences with us over the phone and found our team helpful. We appreciate your support!"
Phillip Pence
June 24, 2026
5
out of
5
rating by Phillip Pence
"I must say anytime I have had the opportunity to deal with the staff at Brian Breakfield's State Farm office I have had nothing but great service, fast responses and a genuine pleasant experience."
We responded:
"Phillip, thank you for taking the time to leave us a review! I'm happy to hear that you've consistently had great service and fast responses from our team. We strive to make every interaction a pleasant experience. We're always happy to help if anything comes up."
Nick Purdy
June 24, 2026
5
out of
5
rating by Nick Purdy
"Brian and his team are fantastic! Been nothing but a pleasure working with. Highly recommend!"
We responded:
"Nick, thank you for your review! We're glad you had a positive experience with our team. Your recommendation is appreciated. Reach out if you need anything else!"
Cynthia Benton
June 23, 2026
5
out of
5
rating by Cynthia Benton
"Breeanna was very helpful. She answered my questions and advised on how to save more money on my car insurance."
We responded:
"Thank you, Cynthia! I'm glad to hear Breanna was able to assist you with your car insurance questions and offer advice on saving money. We appreciate your feedback and are here if you need anything else!"
Tonya Hutson
June 22, 2026
5
out of
5
rating by Tonya Hutson
"Kelsey Wall was a pleasure to work with. Very professional, courteous and patient as I was navigating new waters. The communication AND follow up was on point which was greatly appreciated. Kelsey made sure that I was taken care of every step of the way. Thank you!"
We responded:
"Tonya, thank you for taking the time to leave us a review! I'm happy to hear that Kelsey provided you with professional and courteous service while guiding you through the process. It's great to know that her communication and follow-up met your expectations. We're here for you, so feel free to reach out if you need anything else!"
Muhammad Raza
June 19, 2026
5
out of
5
rating by Muhammad Raza
"Brian and team are fantastic!
I’ve had a good experience with State Farm. Their team has been professional, responsive, and easy to work with whenever I’ve had questions about my policy. Overall, I feel well supported and satisfied with the service they provide."
We responded:
"Muhammad, thank you for taking the time to leave us a review! I'm happy to hear that you've had a good experience with our team and that you feel supported and satisfied with our service. We're here for you whenever you have questions about your policy. Feel free to reach out if you need anything else!"
Tyler Riggs
June 18, 2026
5
out of
5
rating by Tyler Riggs
"I spoke with customer service agent Breanna Dillon involving a mutual client and received excellent customer service in return! Would definitely recommend letting this agency handle your insurance needs."
We responded:
"Tyler, thank you for taking the time to leave us a review! I'm happy to hear that Breanna provided you with excellent customer service. We appreciate your recommendation and are here to help with any insurance needs you may have. Let us know if we can help with anything else!"
Camille O'Connor
June 18, 2026
5
out of
5
rating by Camille O'Connor
"Always helpful and informative with questions."
We responded:
"Camille, thank you for taking the time to leave us a review! I'm happy to hear that you find our office helpful and informative. We strive to make sure all your questions are answered. Feel free to reach out if you need anything else!"
Janee Smith
June 18, 2026
5
out of
5
rating by Janee Smith
"When I contact Brian's office, his staff is always friendly and answers any questions that I have. I appreciate every member of his staff as each one of them is very helpful."
We responded:
"Janee, thank you for taking the time to leave us a review! I'm happy to hear that our team has been friendly and helpful whenever you reach out. We appreciate your kind words and support. Let us know if we can help with anything else!"
faye delaney
June 17, 2026
5
out of
5
rating by faye delaney
"Great insurance and a friendly staff always willing to go the extra mile to help you!!!"
We responded:
"Faye, thank you for taking the time to leave us a review! I'm happy to hear that you find our staff friendly and helpful. We always aim to go the extra mile for our customers. Let us know if we can help with anything else!"
Lelia “Le le” Monroe
June 17, 2026
5
out of
5
rating by Lelia “Le le” Monroe
"I have been doing business with this agency for about 2 years. Everyone that I have spoken to has always been professional, very helpful and they never have made me feel like I was just another policy. They have been awesome in helping to shop for the lowest rates so I have decided to purchase some more products from this agency. I have spoken with Brianna and Kayla several times and some of the other staff. Thank you Brian for having professional, knowledgeable and caring members on your staff. They make a great team."
We responded:
"Thank you, Lelia, for sharing your experience with us! I'm really happy to hear that our team has been able to provide you with the professional and caring service you deserve. It's great to know that you've found value in our offerings and decided to expand your coverage with us. We're here to help with anything you need, so feel free to reach out anytime!"
Marilyn b
June 16, 2026
5
out of
5
rating by Marilyn b
"I called and spoke to Dresden several times today. She was patient and kind and answered all of my questions I had on my policy."
We responded:
"Thank you, Marilyn! I'm glad we could assist you with patience and kindness during your calls. We always aim to provide the best service possible. Let us know if we can help with anything else!"
Angela Griffin
June 16, 2026
5
out of
5
rating by Angela Griffin
"The staff at Brian Breakfield is always courteous and happy to serve you always a pleasure talking to them"
We responded:
"Hi Angela, thank you! We love to hear that our staff is courteous. It's a pleasure to serve you, and we appreciate your support!"