Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Justin Thomas

Justin Thomas

May 11, 2026

5  out of  5
rating by Justin Thomas
"Brian and the team are phenomenal, came in and was treated like family right out the gate, a great group of people with great character and commitment. 10/10 team, McDonough is in great hands"
We responded:
"Thank you, Justin! I'm happy to hear that you felt like family with me and the team. We take pride in our commitment and character, and it's wonderful to know you had such a positive experience. If there's anything else we can do for you, just let us know!"
Profile photo of Willard Smith

Willard Smith

May 7, 2026

5  out of  5
rating by Willard Smith
"Great experience agets are extremely knowledgeable and helpful."
We responded:
"Thank you, Willard! I'm happy to know you had a great experience with our knowledgeable and helpful team. We’re committed to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Susie Rodriguez

Susie Rodriguez

May 6, 2026

5  out of  5
rating by Susie Rodriguez
"Brian and the whole team are amazing! They provide a positive experience for anyone looking the get insured. Highly recommend"
We responded:
"Hey, Susie! I really appreciate you taking the time to share this about the team and me, and I’m happy we could make the experience such a positive one while helping with your auto insurance needs. Your recommendation means a lot to all of us, and we’re grateful to have you with our office."
Profile photo of michael cole

michael cole

May 6, 2026

5  out of  5
rating by michael cole
"I recently had to have a new roof installed. I inquired about a possible roof discount on my homeowners policy. I spoke with Kelsey, submitted information needed for processing and received a discount on my policy. It was a great experience talking and working with Kelsey. She handled everything promptly, kept me informed and let me know as soon as everything was completed. Thanks Kelsey!"
Profile photo of Doug Coffey

Doug Coffey

May 6, 2026

5  out of  5
rating by Doug Coffey
"Adaza and Kady were extremely helpful and timely getting my new car insurance quote and insurance cards. I have been with Brian Brakefield for 40 plus years!"
We responded:
"Doug, thank you for your wonderful feedback! I'm happy to hear that Adaza and Kady were able to assist you efficiently with your car insurance needs. Your loyalty over the past 40 years means a lot to us. If there's anything else we can do for you, just let us know!"
Profile photo of Patricia Moss

Patricia Moss

May 1, 2026

5  out of  5
rating by Patricia Moss
"I spoke with Kady at Brian Brakefield's office regarding vehicle insurance changes and a quote for other insurance. She was very knowledgeable, friendly, professional and helpful regarding my situation. I have used State Farm for 30+ years and they have always been there on time when needed. I am very grateful to have had a great experience with Kady. Thank you Mr. Brakefield for having very knowledgeable, friendly and helpful employees. Patricia Moss Customer"
We responded:
"Thank you, Patricia, for your wonderful feedback! I'm happy to hear that Kady provided you with such knowledgeable and friendly service. It's great to know that our team has consistently met your needs over the years. We appreciate your loyalty and look forward to continuing to serve you. Let us know if there's anything else we can assist you with!"
Profile photo of essie james

essie james

April 29, 2026

5  out of  5
rating by essie james
"My State Farm just sent me a run down on all of my policies. Love the news and the information I've received. Thank you Eric gir the update and thank you Brian just for being who you are."
We responded:
"Thank you, Essie! I'm happy to hear that you appreciated the update on your policies. Eric and I are grateful for your kind words and support. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Paulette Graham

Paulette Graham

April 29, 2026

5  out of  5
rating by Paulette Graham
"For the past seven years to present, I have insured my vehicle with State Farm in McDonough GA. Brian Brakefield's team members are always professional, knowledgeable and kind when communicating with customers, whether on the phone or during a visit to the office. About two years ago, I went to the office close to closing time and accidentally left my personal belongs in the office. In no time, I received a call that, even though the office was closed, they would wait there for me to return and retrieve my bag. I find this type of customer service to be exceptional. It is now time again for my auto policy renewal. I called my State Farm office and had the pleasure of speaking with Kelsey Wall. She was very professional, never left me on hold, and actually suggested and assisted me in bundling my home with my car to receive discounts on both. Due to her responsiveness, and the manner in which she tackled my questions, I didn't feel rushed. She was very trustworthy and went above and beyond to find the right coverage at an affordable price that best fit my needs. I highly recommend Brian Brakefield and his team to anyone looking for insurance coverage."
We responded:
"Thank you, Paulette, for sharing your experience! I'm happy to hear that our team, especially Kelsey, provided you with exceptional service. It's great to know that you felt supported and valued during your policy renewal process. We truly appreciate your recommendation and look forward to continuing to serve your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Amanda Stone

Amanda Stone

April 28, 2026

5  out of  5
rating by Amanda Stone
""I'm beyond impressed with the service I received from Brian Brakefield and his team! Adaza took the time to understand my unique needs and provided personalized guidance to ensure I had the perfect coverage. The whole team is knowledgeable, friendly, and made the whole process super easy. I've already recommended them to friends and family - can't say enough good things about this team!"
We responded:
"Thank you, Amanda! I'm so happy to hear that you had such a positive experience with our team. Adaza and everyone here strive to provide personalized and friendly service, and it's wonderful to know we met your expectations. Your recommendations mean a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Stephanie Spano

Stephanie Spano

April 20, 2026

5  out of  5
rating by Stephanie Spano
"Brian and his team are your go to insurance agency! Not only do they offer first rate services, they care about the community by consistently supporting local businesses and non-profit organizations."
We responded:
"Thank you, Stephanie! I'm happy to hear that you appreciate our services and community involvement. Supporting local businesses and non-profits is something we truly value. If there's anything else we can assist you with, feel free to reach out!"
Profile photo of Quenise Cenou

Quenise Cenou

April 17, 2026

5  out of  5
rating by Quenise Cenou
"Interesting"
We responded:
"Thank you, Quenise, for your feedback! I'm glad you found your experience with us interesting. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Matt Price

Matt Price

April 14, 2026

5  out of  5
rating by Matt Price
"We have used Brian for years and have always had a great experience. Most times when we call we always talk to Haley directly and she is always able to help us out or give us answers to questions we have had. Anytime we trade out a vehicle there have never been any problems. This includes all the way to home insurance with the crazy storms in our area the last few years. Anytime someone is looking I always point them in their direction. Thank You! For doing what you guys do!"
We responded:
"Thank you, Matt! I'm happy to hear that you've consistently had a positive experience with us over the years. Haley and the team are dedicated to providing the best service, and it's great to know they've been able to assist you with your insurance needs. Your recommendations mean a lot to us. Let us know if there's anything else we can do for you!"
Profile photo of Tammy Norton

Tammy Norton

April 14, 2026

5  out of  5
rating by Tammy Norton
"Rachel is always happy to help me and answer any questions I may have."
We responded:
"Thank you for your review, Tammy! I'm glad to hear that Rachael has been helpful and attentive to your questions. Our team is dedicated to providing excellent service, and it's wonderful to know we're meeting your expectations. If you ever need anything else, feel free to reach out!"
Profile photo of Zohrab Najarian

Zohrab Najarian

April 14, 2026

5  out of  5
rating by Zohrab Najarian
"Chrystall was Very helpful and professional! Plus I was able to save Big by switching with them! Would recommend them to Everyone!!"
We responded:
"Zohrab, thank you for sharing your experience! It makes our day hearing how Chrystall provided helpful and professional service, and it's rewarding to know that we could help you save. We appreciate your recommendation and look forward to serving you and your referrals in the future! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Stacy Free

Stacy Free

April 8, 2026

5  out of  5
rating by Stacy Free
"Helpful, informative and quick!"
We responded:
"Thank you, Stacy! I'm happy to know you found our service helpful and informative. We always aim to provide quick and efficient assistance. Let us know if there's anything else we can do for you!"
Profile photo of Elesia Culzac

Elesia Culzac

April 8, 2026

5  out of  5
rating by Elesia Culzac
"Thank to Ms. Haley. For explaining everything and what I will get in my plan. Really appreciated it. Great service."
We responded:
"Elesia, thank you for sharing your experience! I'm happy to hear that Haley was able to provide clear explanations and great service. If there's anything else you need, feel free to reach out. We’re here to help!"
Profile photo of Nanda Shewmangal

Nanda Shewmangal

April 2, 2026

5  out of  5
rating by Nanda Shewmangal
"I am a new customer with this agency, and so far I have been incredibly impressed with their customer service and responsiveness. They have been attentive in answering my questions and addressing any challenges that have arisen. Brianna, Julie, and the entire team have been helpful, friendly, and supportive throughout the process. Thank you for making my transition to State Farm smooth and easy."
We responded:
"Thank you, Nanda, for sharing your experience! I'm happy to hear that Breanna, Julie, and the team have been supportive and attentive during your transition to State Farm. We aim to make every customer's experience smooth and easy. If you have any more questions or need assistance, feel free to reach out anytime!"
Profile photo of Maranda Beresford

Maranda Beresford

April 1, 2026

5  out of  5
rating by Maranda Beresford
"Came in to ask a few questions, Adaza was very helpful! She answered some of my questions and helped me out. Very friendly and inviting environment."
We responded:
"Thank you, Maranda! I'm happy to hear that Adaza was able to assist you and that you felt welcomed in our office. We strive to create a friendly and helpful atmosphere for everyone. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Debbie Chand

Debbie Chand

March 26, 2026

5  out of  5
rating by Debbie Chand
"I have been with this office for several years. There is no place else I would go or recommend. Last year I had a very urgent issue come up and the team was so attentive and helped me even after hours. They went above and beyond to help fix this issue. They become family, they always have my back! "Like a good neighbor, Brian is there.""
We responded:
"Thank you, Debbie! I'm so happy to hear that our team has been able to support you, especially during urgent times. We truly value having you as part of our State Farm family and are always here to help. Let us know if there's anything else we can do for you!"
Profile photo of D Littleton

D Littleton

March 24, 2026

5  out of  5
rating by D Littleton
"Kelsey got me insured and ready to go in no time"
We responded:
"Hey D! Thank you for sharing your experience getting set up. I’m glad Kelsey was able to get you ready to go so quickly."
Profile photo of Yeffrey O'Donnell

Yeffrey O'Donnell

March 24, 2026

5  out of  5
rating by Yeffrey O'Donnell
"Haley was extremely helpful in getting my home and auto bundle. She made the whole process smooth, without any issues, and got me a great rate! Highly recommend. Thank you, State Farm."
We responded:
"Hey Yeffrey! We appreciate you taking the time to share your experience working with Haley. She’ll be happy to hear she was helpful and made getting your home and auto coverage set up feel easy and hassle free. Thank you for the recommendation and for choosing us!"
Profile photo of Kim Diamond

Kim Diamond

March 19, 2026

5  out of  5
rating by Kim Diamond
"Brian Brakefield and his assistant Kady are phenomenal. Not only did they save me money on both my car insurance and homeowners insurance policies; they were able to get me more coverage. I highly recommend Brian Brakefield State Farm"
We responded:
"Thank you, Kim! I'm glad to know that our team could help with your insurance needs and enhance your coverage. Your recommendation is truly appreciated. If there's anything else you need, just let us know!"
Profile photo of Carey Kempf

Carey Kempf

March 18, 2026

5  out of  5
rating by Carey Kempf
"Always get fantastic customer service! Rachael is AWESOME!!! So happy with this team!"
Profile photo of David Reeder

David Reeder

March 13, 2026

5  out of  5
rating by David Reeder
"Excellent service & satisfied with the product!"
We responded:
"Thank you for your feedback, David! I'm happy to know that you received excellent service and are satisfied with the product. If you have any questions or need further assistance, feel free to reach out. We’re here to help!"
Profile photo of Marc Senft

Marc Senft

March 12, 2026

5  out of  5
rating by Marc Senft
"Kelsey Wall was the nicest lady to chat with regarding anything issues or questions I had. Very kind and helpful!"
We responded:
"Thank you for your review, Marc! I'm happy to hear that Kelsey provided you with such kind and helpful service. We appreciate your feedback and are here for any future questions or needs you might have. Thanks for choosing us!"