State Farm® Insurance Agent Brian Brakefield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Matt Price
April 14, 2026
5
out of
5
rating by Matt Price
"We have used Brian for years and have always had a great experience. Most times when we call we always talk to Haley directly and she is always able to help us out or give us answers to questions we have had. Anytime we trade out a vehicle there have never been any problems. This includes all the way to home insurance with the crazy storms in our area the last few years. Anytime someone is looking I always point them in their direction. Thank You! For doing what you guys do!"
Tammy Norton
April 14, 2026
5
out of
5
rating by Tammy Norton
"Rachel is always happy to help me and answer any questions I may have."
Zohrab Najarian
April 14, 2026
5
out of
5
rating by Zohrab Najarian
"Chrystall was Very helpful and professional! Plus I was able to save Big by switching with them! Would recommend them to Everyone!!"
We responded:
"Zohrab, thank you for sharing your experience! It makes our day hearing how Chrystall provided helpful and professional service, and it's rewarding to know that we could help you save. We appreciate your recommendation and look forward to serving you and your referrals in the future! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Stacy Free
April 8, 2026
5
out of
5
rating by Stacy Free
"Helpful, informative and quick!"
We responded:
"Thank you, Stacy! I'm happy to know you found our service helpful and informative. We always aim to provide quick and efficient assistance. Let us know if there's anything else we can do for you!"
Elesia Culzac
April 8, 2026
5
out of
5
rating by Elesia Culzac
"Thank to Ms. Haley. For explaining everything and what I will get in my plan. Really appreciated it. Great service."
We responded:
"Elesia, thank you for sharing your experience! I'm happy to hear that Haley was able to provide clear explanations and great service. If there's anything else you need, feel free to reach out. We’re here to help!"
Nanda Shewmangal
April 2, 2026
5
out of
5
rating by Nanda Shewmangal
"I am a new customer with this agency, and so far I have been incredibly impressed with their customer service and responsiveness. They have been attentive in answering my questions and addressing any challenges that have arisen. Brianna, Julie, and the entire team have been helpful, friendly, and supportive throughout the process. Thank you for making my transition to State Farm smooth and easy."
We responded:
"Thank you, Nanda, for sharing your experience! I'm happy to hear that Breanna, Julie, and the team have been supportive and attentive during your transition to State Farm. We aim to make every customer's experience smooth and easy. If you have any more questions or need assistance, feel free to reach out anytime!"
Maranda Beresford
April 1, 2026
5
out of
5
rating by Maranda Beresford
"Came in to ask a few questions, Adaza was very helpful! She answered some of my questions and helped me out. Very friendly and inviting environment."
We responded:
"Thank you, Maranda! I'm happy to hear that Adaza was able to assist you and that you felt welcomed in our office. We strive to create a friendly and helpful atmosphere for everyone. If you have any more questions or need further assistance, feel free to reach out anytime!"
Debbie Chand
March 26, 2026
5
out of
5
rating by Debbie Chand
"I have been with this office for several years. There is no place else I would go or recommend. Last year I had a very urgent issue come up and the team was so attentive and helped me even after hours. They went above and beyond to help fix this issue. They become family, they always have my back! "Like a good neighbor, Brian is there.""
We responded:
"Thank you, Debbie! I'm so happy to hear that our team has been able to support you, especially during urgent times. We truly value having you as part of our State Farm family and are always here to help. Let us know if there's anything else we can do for you!"
D Littleton
March 24, 2026
5
out of
5
rating by D Littleton
"Kelsey got me insured and ready to go in no time"
We responded:
"Hey D! Thank you for sharing your experience getting set up. I’m glad Kelsey was able to get you ready to go so quickly."
Yeffrey O'Donnell
March 24, 2026
5
out of
5
rating by Yeffrey O'Donnell
"Haley was extremely helpful in getting my home and auto bundle. She made the whole process smooth, without any issues, and got me a great rate! Highly recommend. Thank you, State Farm."
We responded:
"Hey Yeffrey! We appreciate you taking the time to share your experience working with Haley. She’ll be happy to hear she was helpful and made getting your home and auto coverage set up feel easy and hassle free. Thank you for the recommendation and for choosing us!"
Kim Diamond
March 19, 2026
5
out of
5
rating by Kim Diamond
"Brian Brakefield and his assistant Kady are phenomenal. Not only did they save me money on both my car insurance and homeowners insurance policies; they were able to get me more coverage. I highly recommend Brian Brakefield State Farm"
We responded:
"Thank you, Kim! I'm glad to know that our team could help with your insurance needs and enhance your coverage. Your recommendation is truly appreciated. If there's anything else you need, just let us know!"
Carey Kempf
March 18, 2026
5
out of
5
rating by Carey Kempf
"Always get fantastic customer service! Rachael is AWESOME!!! So happy with this team!"
David Reeder
March 13, 2026
5
out of
5
rating by David Reeder
"Excellent service & satisfied with the product!"
We responded:
"Thank you for your feedback, David! I'm happy to know that you received excellent service and are satisfied with the product. If you have any questions or need further assistance, feel free to reach out. We’re here to help!"
Marc Senft
March 12, 2026
5
out of
5
rating by Marc Senft
"Kelsey Wall was the nicest lady to chat with regarding anything issues or questions I had. Very kind and helpful!"
We responded:
"Thank you for your review, Marc! I'm happy to hear that Kelsey provided you with such kind and helpful service. We appreciate your feedback and are here for any future questions or needs you might have. Thanks for choosing us!"
Brandy Butz
March 11, 2026
5
out of
5
rating by Brandy Butz
"Love my State Farm team! The staff is always friendly and quick to respond to whatever you need! I called to update my insurance information and Rachael always is so quick to respond and get anything I need taken care of. She’s A AMAZING asset to the team. Top notch. Would definitely recommend this agent to anyone who loves great customer service and friendly southern hospitality!"
We responded:
"Snowiee, we truly appreciate you taking the time to leave us this great review! Thank you very much for recommending our office!"
Marilyn Brown
March 6, 2026
5
out of
5
rating by Marilyn Brown
"The agent was very nice, knowledgeable, professional and helpful."
We responded:
"Thank you for your review, Marilyn! I'm happy to hear that you found our service nice, knowledgeable, and professional. If there's anything else we can do for you, just let us know!"
Alexis Zumbro
March 2, 2026
5
out of
5
rating by Alexis Zumbro
"Great Customer Service!!"
We responded:
"Thank you, Alexis! I'm happy you had a great experience with our customer service. If there's anything else we can assist you with, feel free to reach out anytime!"
Arif Leufroy
March 2, 2026
5
out of
5
rating by Arif Leufroy
"I had a wonderful experience with Haley over the phone. She explained everything I had questions about in a kind, calm, respectful manner whilst helping me with my car insurance."
We responded:
"Thank you, Arif! I'm happy to hear about your positive experience with Haley. She takes pride in providing clear and respectful assistance. If you have any more questions or need further help, feel free to reach out!"
requita Wilcox
March 2, 2026
5
out of
5
rating by requita Wilcox
"Today I was needing to add someone on my rental insurance and State Farm agent Adaza Deliz work quickly to help me with the paperwork. Thank you so much for responding and helping me out with the process. State Farm is the best!"
We responded:
"Requita, thank you for your wonderful feedback! I'm glad Adaza was able to assist you promptly with your rental insurance needs. We appreciate your trust in us and are always here to help. Let us know if there's anything else we can do for you!"
Marie Conine
February 24, 2026
5
out of
5
rating by Marie Conine
"Awesome experience!!! Extremely informative. Thanks y'all 👍"
We responded:
"Marie, thank you for your fantastic feedback! I'm happy you had an informative experience with us. We appreciate your support! Let us know if there's anything else we can assist you with."
Kimberly Foster
February 24, 2026
5
out of
5
rating by Kimberly Foster
"Haley was great"
We responded:
"Thank you, Kimberly! I'm glad to hear that Haley provided you with great service. We appreciate your feedback and are here if you need anything else. Have a wonderful day!"
Julie Turner
February 19, 2026
5
out of
5
rating by Julie Turner
"customer service always on point"
We responded:
"Thank you, Julie! I'm happy to know that our customer service consistently meets your expectations. We’re committed to providing excellent support. Let us know if we can assist you with anything else!"
Shirley Adair
February 12, 2026
5
out of
5
rating by Shirley Adair
"A Daza was very polite, helpful, patient and considerate in reviewing steps for completing signup program for driving safely and discount incentive."
We responded:
"Thank you, Shirley! I'm happy to hear that Adaza was able to assist you with such care and professionalism. It's great to know that the signup process for the driving safely program and discount incentive went smoothly. If you have any more questions or need further assistance, feel free to reach out!"
Diana Booker
February 10, 2026
5
out of
5
rating by Diana Booker
"Brian Brakefield’s office offers top notch, courteous, prompt service. It’s a delight to have them cover all my auto and homeowners policies. I’m truly in good hands with State Farm!"
We responded:
"Hey, Diana! Thank you for sharing your experience with my office. I appreciate you recognizing the courteous and prompt service from our team, and it’s great to know we’ve been helpful with your auto, homeowners, mortgage, and renter’s insurance needs. We enjoy working with you and truly value the opportunity to be your State Farm office."
Mackenzie Stringer
January 22, 2026
5
out of
5
rating by Mackenzie Stringer
"Today I was helped by the lovely Ked Consing, not only was he knowledgeable and polite, he was warm and understanding. He reached out to me multiple times, even when I was unable to talk to him he took the time to explain all the policies to me ask what I needed, and helped me make decisions that made me feel more secure. I am super grateful I would also like to say that when I called the receptionist was lovely and very sweet as well."
We responded:
"Thank you, Mackenzie, for sharing your experience! I'm happy to hear that Ked provided such attentive and understanding service. It's wonderful to know that you felt secure and well-informed about your decisions. Our receptionist will also be delighted by your kind words. If there's anything else you need, feel free to reach out!"