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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jillian Hughes

Jillian Hughes

November 1, 2024

5  out of  5
rating by Jillian Hughes
"Haley was great! She made sure everything was all set & made the process super easy!!"
We responded:
"Jillian, thank you for your wonderful review! I'm happy to hear that Haley made the process smooth and easy for you. We appreciate your feedback and are always here to help with any future needs. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of DeAndra Howard

DeAndra Howard

October 25, 2024

5  out of  5
rating by DeAndra Howard
"My experience has been incredible with Elaina Taylor. She is extremely personable and delivers only the best customer service for my family. Elaina goes above and beyond to seek out the best deal for my budget, and is exceptional and thorough when she communicates. She ensures that I understand my policy, and simply reaches out to check in to make sure that i’m completely satisfied as a customer. I’m glad to have her as my agent and I always recommend her when anyone ever brings up a conversation related to insurance. She will take care of it all."
We responded:
"DeAndra, thank you for sharing your incredible experience with Elaina! I'm happy to hear that she has been so personable and dedicated to providing the best customer service for your family. It's wonderful that she goes above and beyond to find the best deal for your budget and communicates thoroughly to ensure you understand your policy. We're grateful to have Elaina on our team, and it's fantastic to know you always recommend her to others. If you ever need further assistance, we're here for you. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Joel Iyiegbuniwe

Joel Iyiegbuniwe

October 21, 2024

5  out of  5
rating by Joel Iyiegbuniwe
"Outstanding service! Got back to me extremely quickly and had my issue solved. 5 Stars!"
We responded:
"Joel, thank you for your kind words! I'm glad we could assist you quickly and resolve your issue. Your satisfaction is our priority, and we appreciate your 5-star rating. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Kimberly Winner

Kimberly Winner

October 7, 2024

5  out of  5
rating by Kimberly Winner
"CRYSTAL WAS VERY UNDERSTANDING AND VERY HELPFUL"
We responded:
"Thank you for the five-stars, Kimberly! Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Profile photo of Jessica Anderson

Jessica Anderson

September 26, 2024

5  out of  5
rating by Jessica Anderson
"Carleigh was so helpful and pleasant. I really appreciate her help in getting me a lower monthly payment. Very satisfied customer!"
We responded:
"Carleigh is indeed a valuable member of our team, and I'm glad she could assist you in lowering your monthly payment. Your satisfaction is important to us, and we're grateful for your positive feedback. If you need any further assistance, don't hesitate to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
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patricia atkins

September 20, 2024

5  out of  5
rating by patricia atkins
"Carleigh was so wonder, personable and professional , explained thing's to me, answered my questions and made it a pleasent experience."
We responded:
"Thank you, Patricia, for your wonderful review! I'm so glad to hear that Carleigh provided you with such a personable and professional experience. It's great to know she was able to explain everything clearly and answer all your questions. We're grateful to have her on our team. If you ever need further assistance, don't hesitate to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Nicole Favors

Nicole Favors

September 20, 2024

5  out of  5
rating by Nicole Favors
"Carleigh was awesome and followed up with me as promised!"
We responded:
"Nicole, thank you for your wonderful review! I'm happy to hear that Carleigh provided you with excellent follow-up and service. We appreciate your feedback and are here for any future needs you may have. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Shanece Tanner

Shanece Tanner

September 18, 2024

5  out of  5
rating by Shanece Tanner
"Carleigh was awesome at creating and securing a policy. She explained everything thoroughly. Great customer service!"
We responded:
"Thank you, Shanece! I'm glad Carleigh could assist you with creating and securing your policy. It's wonderful to know she explained everything thoroughly and provided great customer service. If you have any further questions or need assistance, our office is here to help! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Brett Marler

Brett Marler

September 11, 2024

5  out of  5
rating by Brett Marler
"Chrystall is outstanding. She informed me of discounts that I was not aware of. She communicates well is is very efficient. Definitely an asset to Brian Brakefield and team!"
We responded:
"Brett, Thank you for your wonderful review! I'm glad Chrystall was able to inform you about the discounts and provide efficient communication. She truly is an asset to our team. If you have any further questions or need assistance, don't hesitate to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Michael

Michael

September 3, 2024

5  out of  5
rating by Michael
"Haley Pitchford is an incredible State Farm representative. She was able to answer all of my questions regarding my policy. She is extremely professional and very knowledgeable regarding quotes driving laws and discount options. The reasoning for my call were the concerns I had regarding my policy. Haley was able to reassure me that I was making the right choices and that state farm would have me covered. I can appreciate Haley and State Farm. As a customer, I feel more than confident that State Farm will be there when I need them. Thank you Haley."
We responded:
"Thank you for the review, Michael! We're delighted to hear about your positive experience with Haley as your State Farm Representative! Her professionalism and extensive knowledge of policies, driving laws, and discount options truly make her an asset to our team. It's wonderful to know that Haley was able to address your concerns, provide reassurance, and ensure that you feel confident in State Farm's coverage. We appreciate your feedback and will make sure to pass along your kind words to Haley. Thank you for choosing Brian Brakefield State Farm!"
Profile photo of Delvin Bolling

Delvin Bolling

September 3, 2024

5  out of  5
rating by Delvin Bolling
"Amazing service. Detailed orientated, fast, simple & easy service."
We responded:
"Thank you, Delvin, for your positive review! I'm glad you found our service detailed, fast, and easy. We appreciate your feedback and look forward to assisting you with any future needs. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Mandy Roberts

Mandy Roberts

August 29, 2024

5  out of  5
rating by Mandy Roberts
"I’m not an “insurance person” but Haley took the time to patiently answer my questions and offered a simple/comprehensive over of coverage that I could understand. Thanks Haley!"
We responded:
"Mandy, thank you for your wonderful review! I'm glad Haley could assist you and make the coverage details clear and understandable. We appreciate your feedback and are always here to help with any future questions. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Jabari Robinson

Jabari Robinson

August 23, 2024

5  out of  5
rating by Jabari Robinson
"Ms Haley was great ✅"
We responded:
"Jabari, thank you for your review. I'm glad to hear that Haley provided great service. If you need any further assistance, feel free to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of M Dazzle

M Dazzle

August 22, 2024

5  out of  5
rating by M Dazzle
"Haley was very helpful - I felt like all my questions were answered and the conversation was easy. Thanks!"
We responded:
"Thank you for your positive review. I'm glad Haley was able to assist you and make the conversation easy. If you have any more questions or need further assistance, feel free to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Tammy Massey

Tammy Massey

August 21, 2024

5  out of  5
rating by Tammy Massey
"Crystal is amazing and worked so hard to get us the best insurance. Thank you so much"
We responded:
"Tammy, we're happy that Crystal could assist you in finding the best insurance. Your feedback means a lot to us. If you need any further assistance, feel free to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Tamara MaNais

Tamara MaNais

August 20, 2024

5  out of  5
rating by Tamara MaNais
"Crystal was very professional and a big help! I had a great experience."
We responded:
"Thank you, Tamara. I'm glad Crystal was professional and helpful during your visit. We appreciate your feedback and look forward to assisting you with any future needs. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Tina Frady

Tina Frady

August 16, 2024

5  out of  5
rating by Tina Frady
"We couldn’t ask for a more attentive and courteous agency. Always responsive to help us. Brian and his staff go above and beyond!"
We responded:
"Hey Tina, Thanks so much for your kind words! I'm glad to know that our team has been attentive and courteous in helping you. We always aim to go above and beyond for our customers. If you ever need anything else, we're here for you. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Trevor Mcgovern

Trevor Mcgovern

August 15, 2024

5  out of  5
rating by Trevor Mcgovern
"Chrystall was great and knowledgeable. Definitely recommend"
We responded:
"Hey Trevor, Thanks for the awesome review! I'm glad Chrystall could help you out. We appreciate the recommendation! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of James PITCHFORD

James PITCHFORD

August 7, 2024

5  out of  5
rating by James PITCHFORD
"Always 5 stars with Brian and his team. Haley and Kade always provide excellent service."
We responded:
"Thanks, James, for the awesome review! I'm really glad to hear that Haley and Kade have been providing you with excellent service. We appreciate your support and look forward to continuing to help with any of your insurance needs. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Warren Breland

Warren Breland

August 6, 2024

5  out of  5
rating by Warren Breland
"The best interaction I have ever had with anyone in the insurance business Brian you are one lucky guy and she saved me money 💰"
We responded:
"Warren, I'm so glad you had such a positive experience with our team! It's awesome to hear that we could save you some money too! If you ever need anything else, feel free to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
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joey eades

August 1, 2024

1  out of  5
rating by joey eades
"they just canceled me because I was too much of a liability,over a spending ticket 3 years ago after taking 6 payments from me, I strongly recommend no one go through state farm, they suck and they drop everyone eles so what the point at the end of the day, even having the app for this, they still don't tell ya that you been canceled, I was paying 150 a month and they wanted too charge me 250, a extra 100 bucks for just liability, a totally scam."
We responded:
"Hi Joey, Thank you for sharing your experience with us. We apologize for any frustration or inconvenience you’ve encountered. Your feedback is valuable, and we’ll use it to continue improving. We wish you all the best moving forward. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Joe Mack Eckler

Joe Mack Eckler

August 1, 2024

5  out of  5
rating by Joe Mack Eckler
"I absolutely love the service provided by Brian Brakefield and his wonderful staff. Mrs. Adaza Deliz of Brian's staff is a terrific example of the highest standards of customer service. Job well done Brian Brakefield, State Farm Agent."
We responded:
"Joe, thank you for the positive review!"
Profile photo of Preet Agnihotri

Preet Agnihotri

July 31, 2024

5  out of  5
rating by Preet Agnihotri
"Elaina helped me get my renter's insurance quick and easy! She also handled other requirements of the policy very well, making my experience smoother."
We responded:
"Hey Preet! I'm so glad Elaina could make getting your renter's insurance quick and easy! It's awesome to hear she handled everything smoothly for you. If you need anything else, we're here to help! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Karen Williams

Karen Williams

July 24, 2024

5  out of  5
rating by Karen Williams
"Excellent experience working with State Farm for the first time excellent customer service, very informative I would definitely recommend Brian Brakefield McDonough location 💕"
We responded:
"Hi Karen! I'm so glad you had an excellent experience with us! Your recommendation means a lot, and we're happy to have provided you with informative and top-notch customer service. If you ever need anything in the future, don't hesitate to reach out! 💕 - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Profile photo of Loretta Russell

Loretta Russell

July 24, 2024

5  out of  5
rating by Loretta Russell
"Chrystall is amazing! She has been so helpful, informative, and above all else she is kind and has great customer service! ☺️ thank you so much"
We responded:
"Hi Loretta! Thanks a ton for your awesome review! We're so happy to hear that Chrystall has been helpful, informative, and kind! Your satisfaction is our priority, and we're always here for you! 😊 - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"