State Farm® Insurance Agent Brian Brakefield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kayte Turpen
October 3, 2026
5
out of
5
rating by Kayte Turpen
"I can't say enough about Olivia. She has been absolutely Amazing!! She went above and beyond to help us get the insurance we needed!!! I have and will continue to tell everyone how great Olivia is at what she does. She got me insurance on my truck literally 6 times lower than any where else could. When you switch or start insurance with statefarm make sure you ask for Olivia♥︎♥︎"
jamie martin
October 2, 2026
5
out of
5
rating by jamie martin
"Amazing customer service, I have been a customer for as long as I can remember and it has always been a great experience. A quick call, text or email I am set on whatever is needed. Greatly appreciated…"
We responded:
"That is wonderful to hear, Jamie! Knowing that our team provided informative answers, responded promptly across phone, text, and email, and took care of your vehicle, home, property, life, motorcycle, accident, mortgage, and liability details makes me incredibly proud. Thank you for taking a moment to post your review and support our local McDonough office!"
Keith Hathaway
October 2, 2026
5
out of
5
rating by Keith Hathaway
"It's nice conduct business with an enterprise who values you as a customer. Always staffed so the phone is always answered (unless maybe its lunch time or after hours). Friendly, knowledgeable people handle your inquiries. Prompt follow-up when needed. And most of all, a thank you for your business."
We responded:
"Thank you, Keith! I'm happy to hear that you feel valued and appreciate our team's efforts to be responsive and helpful. It's great to know that our follow-up and customer service make a difference for you. We're grateful for your business and support. Let us know if we can help with anything else!"
Carrie Brooks
September 30, 2026
5
out of
5
rating by Carrie Brooks
"They are very good there prices need to try them"
We responded:
"Carrie, thank you for taking the time to leave us a review! I'm happy to hear you're pleased with our service and pricing. We're here to help if you need anything else!"
Estephanie Galvan
September 29, 2026
5
out of
5
rating by Estephanie Galvan
"Susie is delightful! She is very professional and kind. Thank you susie for answering all my questions"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that Susie was able to assist you with professionalism and kindness. We appreciate your feedback and are here if you have any more questions. Thanks for choosing us!"
Carole Litkea
September 28, 2026
5
out of
5
rating by Carole Litkea
"Breanna Lee Dillon is probably the best customer service agent I have ever had the pleasure of dealing with. She was able to adjust my coverage as needed. And unlike any other agent prior, she was able to tell me exactly what I am paying for each of my coverages broken down to each line item. I had previously tried to get this information, but for some reason it was always very complicated to read. She took the time to list everything. I am so grateful to Breanna. Thank You !!!!"
We responded:
"Thank you, Carole, for sharing your experience! I'm really happy to hear that Breanna was able to provide such clear and helpful service. It's important to us that you understand your coverage, and I'm glad she could assist you with that. We're grateful to have you with us. Let us know if we can help with anything else!"
Phillip Pence
September 24, 2026
5
out of
5
rating by Phillip Pence
"I must say anytime I have had the opportunity to deal with the staff at Brian Breakfield's State Farm office I have had nothing but great service, fast responses and a genuine pleasant experience. Kelsey and Haley worked well together to resolve my issue. It’s nice to experience this level of CS these days."
We responded:
"Phillip, thank you for taking the time to leave us a review! I'm happy to hear that you've consistently had great service and fast responses from our team. We strive to make every interaction a pleasant experience. We're always happy to help if anything comes up."
Isa Ali
September 19, 2026
5
out of
5
rating by Isa Ali
"Mark helped me get insurance right before I got a car and got me the best rates even though I called late on Friday. I’d be glad to work with him any time I need insurance."
David Pringle
September 18, 2026
5
out of
5
rating by David Pringle
"Very professional and helpful."
We responded:
"David, thank you for taking the time to leave us a review! I'm happy to hear that you found our service professional and helpful. We're here to make things as smooth as possible for you. Let us know if we can help with anything else!"
Reginald Smith
September 17, 2026
5
out of
5
rating by Reginald Smith
"Awesome"
We responded:
"Reginald, thank you for the 5 stars! I'm happy to know you had an awesome experience with us. Let us know if we can help with anything else!"
Hannah Seagle
September 16, 2026
5
out of
5
rating by Hannah Seagle
"Haley has been so helpful and patient with me as I have so many questions!!"
Angela Blandburg
September 14, 2026
5
out of
5
rating by Angela Blandburg
"Chrystall was very professional. And kept explaining it to us til we understood it. Thanks Chrystall
Also Kelsey is a big help as well she is prompt on returning phone calls and giving ubthe information u need"
We responded:
"Thank you for taking the time to leave us a review, Angela. Our State Farm office in McDonough would be nothing without policyholders like you!"
Theresa Mapp
September 11, 2026
5
out of
5
rating by Theresa Mapp
"Very nice and Respectful Explanation to the fullest Great Rate Definitely worth Ever bit of Time"
We responded:
"Theresa, thank you for taking the time to leave us a review! I'm happy to hear that you found our explanations clear and the rates satisfactory. We always aim to make your experience worthwhile. Let us know if we can help with anything else!"
Alex Burke
September 11, 2026
5
out of
5
rating by Alex Burke
"Breanna called me and helped me get an awesome rate. Thanks Brain Baker State Farm! You guys rock."
We responded:
"Thank you, Alex! I'm glad Breanna was able to assist you in finding a great rate. We appreciate your support and are here if you need anything else!"
Robert Bolmon
September 10, 2026
5
out of
5
rating by Robert Bolmon
"Brian Brakefield and team have always done an EXCELLENT job! Kelsey took great care of me and got everything handled over the phone with no problems. Thanks Again!"
We responded:
"Thank you, Robert! I'm happy to hear that Kelsey and the team were able to assist you smoothly over the phone. We appreciate your kind words and support. Let us know if we can help with anything else!"
Michelle Steinke
September 9, 2026
5
out of
5
rating by Michelle Steinke
"Brian Brakefield with State Farm, and Adaza Deliz, responded quickly and helped me with my home insurance. They were easy to reach, answered all my questions, and made the process simple. I really appreciate their help and would definitely recommend them!"
We responded:
"Michelle, thank you for taking the time to leave us a review! I'm glad we could assist you with your insurance and make the process straightforward. It's great to hear that we were able to answer all your questions. We appreciate your recommendation! Feel free to reach out if you need anything else."
Joshua Butler
September 8, 2026
5
out of
5
rating by Joshua Butler
"Haley was great and saved me a lot of money. 10/10"
We responded:
"Joshua, thank you for taking the time to leave us a review! I'm happy to hear that Haley was able to help you save money. We appreciate your support!"
Steve White
September 3, 2026
5
out of
5
rating by Steve White
"Easy to work with, friendly but professional"
We responded:
"Thank you, Steve! I'm happy to hear that you found our team easy to work with and appreciated our friendly yet professional approach. We're here to make your experience as smooth as possible. Let us know if we can help with anything else!"
Daryl Huxhold
August 27, 2026
5
out of
5
rating by Daryl Huxhold
"Great insurance agent Brian Brakefield"
We responded:
"Thank you, Daryl! I'm happy to hear you think so highly of our office. We strive to provide the best service possible. Let us know if we can help with anything else!"
Jacob Lafferty
August 26, 2026
5
out of
5
rating by Jacob Lafferty
"Dresden was very helpful and informative. They crush rates and provide good coverage. And it’s backed by a name you can depend on. Thanks to everybody at this branch."
We responded:
"That is wonderful to hear, Jacob! Knowing that Dresden provided such helpful, informative care and that you are thoroughly pleased with your auto and home insurance makes me incredibly proud. Thank you for taking a moment to post your support for her and our entire team!"
marduk_AmenRa
August 24, 2026
5
out of
5
rating by marduk_AmenRa
"Customer service was excellent gave you everything you needed"
We responded:
"We are so glad to assist you, marduk_AmenRa! Offering prompt, personable, and complete guidance whenever you reach out regarding your policy options is a top priority for our team. Thank you for sharing such kind thoughts with our community!"
Cassidy Mathis
August 20, 2026
5
out of
5
rating by Cassidy Mathis
"Everyone i have talked to from here has been awesome at making the whole process very easy."
We responded:
"Cassidy, thank you for taking the time to leave us a review! I'm happy to hear that our team has made the process easy for you. We strive to make everything as smooth as possible. Let us know if we can help with anything else!"
Carey Kempf
August 19, 2026
5
out of
5
rating by Carey Kempf
"Always get fantastic customer service!
Breanna is AWESOME!!! So happy with this team!"
We responded:
"Thank you Carey! We appreciate your review. And we sincerely cherish the long relationship we have had with your entire family. Grateful to know that we are still providing you with the service you deserve!"
Kent Barksdale
August 18, 2026
5
out of
5
rating by Kent Barksdale
"Always a welcoming, warm experience at Brian Brakefield’s State Farm Agency. Brian and his employees are Johnny on the Spot with the most updated and pertinent information on adding discounts to already high insurance rates . Have been using Brian for over 20 years on both my Homeowners and Car Insurance. Great service at all times ."
We responded:
"Kent, thank you for taking the time to leave us a review! I'm happy to hear that you've consistently had a welcoming experience with us over the past 20 years. It's great to know that our team has been able to provide you with up-to-date information and service you can rely on. We're always here if you need anything else!"
Magesh Kumar
August 17, 2026
5
out of
5
rating by Magesh Kumar
"⭐⭐⭐⭐⭐
I had a great conversation and working with Mark Walters at State Farm. He was very friendly,professional, helpful, and took the time to understand my insurance needs. Mark provided me with the best auto insurance quote compared with the other options I checked, and he made the entire process simple and straightforward.
I really appreciate his excellent customer service, quick responses, and willingness to answer all my questions. I highly recommend Mark Walters to anyone looking for a knowledgeable and trustworthy insurance agent. Thank you, Mark, for your great service!"
We responded:
"Thank you for taking the time to leave us a review, Magesh! I'm glad to hear that Mark was able to assist you with your insurance needs and make the process easy for you. We appreciate your recommendation and are here to help if you need anything else!"