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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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TEE Davis

October 17, 2025

5  out of  5
rating by TEE Davis
"Iyona fron this office is ABSOLUTELY AMAZING!! She made the switch from another insurance EASY. She is sooo pleasant and nice, laughing just making what could be an annoying experience easy ! I probably could have save 10 or 20 more dollars bu continuing to look but because of Iyona I stopped looking and made State Farm my insurance. customer service is important and this was one of the best experiences Ive had. Thanks Iyona for your help! (and i dont write reviews but she deserved this!)"
We responded:
"Thank you, TEE Davis, for your wonderful feedback! I'm delighted to hear that Iyona made your transition to State Farm so smooth and enjoyable. It's fantastic to know that her friendly and helpful approach made such a positive impact on your experience. We truly value your decision to choose us for your insurance needs. If you ever need anything else, feel free to reach out!"
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Prophetess Estella Saunders

October 16, 2025

5  out of  5
rating by Prophetess Estella Saunders
"Thank you for your help and your support and walking me through the process you was so professional kind patient and knowledgeable of your job and I want to say thank you State Farm and Ms.Eanna ,M sincerely say thank you you made my day✨️✨️✨️"
We responded:
"Thank you for your wonderful feedback! I'm happy to hear that Eanna provided such professional and supportive service. Your kind words mean a lot to us. If you ever need anything else, feel free to reach out!"
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jahmar spence

September 15, 2025

5  out of  5
rating by jahmar spence
"I had the pleasure of working with Eanna from State Farm Insurance, and I can’t say enough about how wonderful my experience was. She is incredibly patient, professional, and attentive. No matter how many questions I had, Eanna took the time to explain everything clearly and made sure I fully understood my options."
We responded:
"Thank you, Jahmar, for sharing your experience! I'm happy to hear that Eanna provided such patient and professional service. We always aim to ensure our customers feel informed and supported. If you have any more questions or need assistance in the future, feel free to reach out!"
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val espin

September 15, 2025

5  out of  5
rating by val espin
"Eanna was so helpful and wonderful definitely recommend asking for her"
We responded:
"Thank you, Val! I'm glad to hear that Eanna was so helpful during your experience. We appreciate your recommendation and are always here to assist with any insurance needs. Let us know if there's anything else we can do for you!"
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Michael Gardner

September 13, 2025

5  out of  5
rating by Michael Gardner
"I dealt with Gabriella Diaz, and she was amazing. She epitomizes customer service excellence . She is very knowledgeable, honest and very sincere in her concerns and her assessment in making the best possible reccommendations. I have recommended some family, friends and co-workers to call! Thank you again!!!"
We responded:
"Thank you for your wonderful feedback, Michael! I'm delighted to hear about your positive experience with Gabriella. Her dedication to providing excellent service is truly appreciated, and it's great to know she made such a positive impact. We’re grateful for your recommendations and are here for any future needs you might have. Let us know if there's anything else we can assist with!"
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Sandra Davis

September 10, 2025

5  out of  5
rating by Sandra Davis
"The agent I spoke with, I hope I spell her name correctly, was Eanna. She was patient and professional. She went through all my options and helped me choose the best one for me. Kudos 👏."
We responded:
"Sandra, thank you for your wonderful feedback! I'm happy to hear that Eanna provided you with such patient and professional service. It's great to know she helped you find the best option. We appreciate your kind words and are here for any future assistance you might need. Let us know if there's anything else we can do for you!"
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crystal knight

September 4, 2025

5  out of  5
rating by crystal knight
"Gabriella was awsome. She saved us a bunch of money and made the switch to State Farm a breeze!"
We responded:
"Crystal, thank you for your wonderful feedback! I'm happy to hear that Gabriella was able to assist you so effectively and make your transition to State Farm smooth. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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LaKendra Moore

September 2, 2025

5  out of  5
rating by LaKendra Moore
"Would definitely refer anyone to Gabriella! Very helpful and open to working with my busy work schedule. I appreciate her patience and making sure everything was where I needed to be and when. I provided her with the requirements I needed for it and she got me a fabulous quote along with a smooth process of getting it implemented. I’m glad Brian has agents like you assisting us!"
We responded:
"Thank you, LaKendra! I'm happy to hear that Gabriella was able to assist you so effectively and accommodate your schedule. It's wonderful to know that she provided you with a great quote and a seamless process. We appreciate your recommendation and are always here to help with any future needs!"
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Tahj Ingram

August 25, 2025

5  out of  5
rating by Tahj Ingram
"EANNA was amazing very informative and kind . She even walked me through my different policy options. ❤️"
We responded:
"Thank you, Tahj! I'm happy to hear that Eanna provided you with such informative and kind service. It's great to know she helped you understand your policy options. If you have any more questions or need further assistance, feel free to reach out!"
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A. Michelle

August 22, 2025

5  out of  5
rating by A. Michelle
"Eanna was extremely informative and helpful throughout the entire process. She took the time to clearly explain everything, answered all of my questions with patience, and made sure I fully understood my options. I really appreciated her professionalism and the way she made the experience stress-free. Highly recommend working with her!"
We responded:
"Thank you for your review, A. Michelle! I'm glad to hear that Eanna provided such informative and helpful service. It's wonderful that she made the process stress-free and ensured you understood your options. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Ide F

August 19, 2025

5  out of  5
rating by Ide F
"Worked with Gabriella and she was very informative."
We responded:
"Thank you, Ide! I'm happy to hear that Gabriella provided you with such informative service. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Danny Harrison

August 19, 2025

5  out of  5
rating by Danny Harrison
"We love this office! Brian's staff have helped us a few times and the experiences have always been positive."
We responded:
"Thank you, Danny! I'm happy to hear that you've had positive experiences with our office. Brian and the team are dedicated to providing great service, and your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
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Michael

August 19, 2025

5  out of  5
rating by Michael
"Haley Pitchford is an incredible State Farm representative. She was able to answer all of my questions regarding my policy. She is extremely professional and very knowledgeable regarding quotes driving laws and discount options. The reasoning for my call were the concerns I had regarding my policy. Haley was able to reassure me that I was making the right choices and that state farm would have me covered. I can appreciate Haley and State Farm. As a customer, I feel more than confident that State Farm will be there when I need them. Thank you Haley."
We responded:
"Thank you for the review, Michael! We're delighted to hear about your positive experience with Haley as your State Farm Representative! Her professionalism and extensive knowledge of policies, driving laws, and discount options truly make her an asset to our team. It's wonderful to know that Haley was able to address your concerns, provide reassurance, and ensure that you feel confident in State Farm's coverage. We appreciate your feedback and will make sure to pass along your kind words to Haley. Thank you for choosing Brian Brakefield State Farm!"
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Mylonna

August 14, 2025

5  out of  5
rating by Mylonna
"Gabriella was extremely helpful and offered me the best service I could’ve asked for. I would highly recommend her to anyone I know."
We responded:
"Thank you, Mylonna! I'm happy to hear that Gabriella provided you with such excellent service. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out!"
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Don Marley

August 12, 2025

5  out of  5
rating by Don Marley
"Breanna was lovely and very helpful"
We responded:
"Thank you for your feedback, Don! I'm happy to hear that Breanna was able to assist you so well. Our team is dedicated to providing excellent service. Let us know if there's anything else we can do for you!"
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Cleo Hardin

August 7, 2025

5  out of  5
rating by Cleo Hardin
"Very knowledgeable and courteous a great time and person to deal with"
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William Ibarrondo

August 7, 2025

5  out of  5
rating by William Ibarrondo
"Great experience. Very friendly and informative."
We responded:
"Thank you, William! I'm happy to hear that you had a great experience with us. It's wonderful to know that our team was friendly and informative. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
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Dylan Geller

August 7, 2025

5  out of  5
rating by Dylan Geller
"Gabriella Castro-Diaz was a wonderful agent. She made the process of signing up for insurance super quick and easy. She’s also a delight to talk to!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Gabriella made the insurance signup process quick and easy for you, and that you enjoyed talking with her. We truly appreciate your feedback and look forward to assisting you again in the future!"
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IMAD KING

July 31, 2025

5  out of  5
rating by IMAD KING
"Today I was helped by Breanna. She was VERY helpful and was able to fulfill all my customer needs!!! ROCK ON Brian Brakefield!!!"
We responded:
"Thank you so much for your review, Imad! We're thrilled to hear that Breanna provided you with exceptional service and was able to meet all your needs. If you need anything else, feel free to reach out!"
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Martine Chevalier

July 22, 2025

5  out of  5
rating by Martine Chevalier
"Gabriella customer service skills is TOP TIER ! I would definitely recommend her to family and friends."
We responded:
"Thank you for your review, Martine! I'm happy to hear that Gabriella provided you with exceptional service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Noah Rowe

July 17, 2025

5  out of  5
rating by Noah Rowe
"Kevin is the best insurance agent i have worked with in my life time. If you are looking for caring customer service and prompt replies this is the place!"
We responded:
"Thank you for your review, Noah! I'm happy to hear that Kevin provided you with such excellent service. We strive to offer caring customer service and prompt responses to all our clients. If you need anything else, feel free to reach out!"
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Penney Rhodes

July 14, 2025

5  out of  5
rating by Penney Rhodes
"My review is based on my previous and most recent interaction with Brian Brakefield insurance agency. I switched to State Farm because of the willingness to work with me to help get my rates to the best possible, affordable prices. My recent interaction with Haley was awesome. She helped me insure two new cars, add a driver, add a life policy, and quoted for home owners insurance, all while being pleasant, professional, and relatable. She is knowledgeable with the products she offers and works with you to get the best possible rates. I recommend this branch if you are looking for auto, homeowners, or life policies. You will get the best possible service."
We responded:
"Thank you Penney! We are excited to hear about your experience with our office and with Haley specifically. She is one of our brightest stars. Thank you so much for the kind words. "
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Pam Wright

June 26, 2025

5  out of  5
rating by Pam Wright
"Gabriella was phenomenal to work with. Answered all my questions. She was patient and professional."
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Kobbi Bunkley

June 11, 2025

5  out of  5
rating by Kobbi Bunkley
"Everything was smooth and easy. They answered each question I had and even explained anything I didn’t understand. Also made suggestions and explained to me about any of services they provide. I will totally recommend them to anyone I know!!!"
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Gabe Om

June 10, 2025

5  out of  5
rating by Gabe Om
"She was super helpful and knowledgeable. Helped me understand everything and answered all my questions."