State Farm® Insurance Agent Brian Brakefield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Justin Thomas
May 11, 2026
"Brian and the team are phenomenal, came in and was treated like family right out the gate, a great group of people with great character and commitment. 10/10 team, McDonough is in great hands"
"Thank you, Justin! I'm happy to hear that you felt like family with me and the team. We take pride in our commitment and character, and it's wonderful to know you had such a positive experience. If there's anything else we can do for you, just let us know!"
Willard Smith
May 7, 2026
"Great experience agets are extremely knowledgeable and helpful."
"Thank you, Willard! I'm happy to know you had a great experience with our knowledgeable and helpful team. We’re committed to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
Susie Rodriguez
May 6, 2026
"Brian and the whole team are amazing! They provide a positive experience for anyone looking the get insured. Highly recommend"
"Hey, Susie! I really appreciate you taking the time to share this about the team and me, and I’m happy we could make the experience such a positive one while helping with your auto insurance needs. Your recommendation means a lot to all of us, and we’re grateful to have you with our office."
michael cole
May 6, 2026
"I recently had to have a new roof installed. I inquired about a possible roof discount on my homeowners policy. I spoke with Kelsey, submitted information needed for processing and received a discount on my policy. It was a great experience talking and working with Kelsey. She handled everything promptly, kept me informed and let me know as soon as everything was completed. Thanks Kelsey!"
Doug Coffey
May 6, 2026
"Adaza and Kady were extremely helpful and timely getting my new car insurance quote and insurance cards. I have been with Brian Brakefield for 40 plus years!"
"Doug, thank you for your wonderful feedback! I'm happy to hear that Adaza and Kady were able to assist you efficiently with your car insurance needs. Your loyalty over the past 40 years means a lot to us. If there's anything else we can do for you, just let us know!"
Patricia Moss
May 1, 2026
"I spoke with Kady at Brian Brakefield's office regarding vehicle insurance changes and a quote for other insurance. She was very knowledgeable, friendly, professional and helpful regarding my situation. I have used State Farm for 30+ years and they have always been there on time when needed. I am very grateful to have had a great experience with Kady. Thank you Mr. Brakefield for having very knowledgeable, friendly and helpful employees. Patricia Moss Customer"
"Thank you, Patricia, for your wonderful feedback! I'm happy to hear that Kady provided you with such knowledgeable and friendly service. It's great to know that our team has consistently met your needs over the years. We appreciate your loyalty and look forward to continuing to serve you. Let us know if there's anything else we can assist you with!"
essie james
April 29, 2026
"My State Farm just sent me a run down on all of my policies. Love the news and the information I've received. Thank you Eric gir the update and thank you Brian just for being who you are."
"Thank you, Essie! I'm happy to hear that you appreciated the update on your policies. Eric and I are grateful for your kind words and support. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
Paulette Graham
April 29, 2026
"For the past seven years to present, I have insured my vehicle with State Farm in McDonough GA. Brian Brakefield's team members are always professional, knowledgeable and kind when communicating with customers, whether on the phone or during a visit to the office. About two years ago, I went to the office close to closing time and accidentally left my personal belongs in the office. In no time, I received a call that, even though the office was closed, they would wait there for me to return and retrieve my bag. I find this type of customer service to be exceptional. It is now time again for my auto policy renewal. I called my State Farm office and had the pleasure of speaking with Kelsey Wall. She was very professional, never left me on hold, and actually suggested and assisted me in bundling my home with my car to receive discounts on both. Due to her responsiveness, and the manner in which she tackled my questions, I didn't feel rushed. She was very trustworthy and went above and beyond to find the right coverage at an affordable price that best fit my needs. I highly recommend Brian Brakefield and his team to anyone looking for insurance coverage."
"Thank you, Paulette, for sharing your experience! I'm happy to hear that our team, especially Kelsey, provided you with exceptional service. It's great to know that you felt supported and valued during your policy renewal process. We truly appreciate your recommendation and look forward to continuing to serve your insurance needs. Let us know if there's anything else we can assist you with!"
Amanda Stone
April 28, 2026
""I'm beyond impressed with the service I received from Brian Brakefield and his team! Adaza took the time to understand my unique needs and provided personalized guidance to ensure I had the perfect coverage. The whole team is knowledgeable, friendly, and made the whole process super easy. I've already recommended them to friends and family - can't say enough good things about this team!"
"Thank you, Amanda! I'm so happy to hear that you had such a positive experience with our team. Adaza and everyone here strive to provide personalized and friendly service, and it's wonderful to know we met your expectations. Your recommendations mean a lot to us. Let us know if there's anything else we can assist you with!"
Stephanie Spano
April 20, 2026
"Brian and his team are your go to insurance agency! Not only do they offer first rate services, they care about the community by consistently supporting local businesses and non-profit organizations."
"Thank you, Stephanie! I'm happy to hear that you appreciate our services and community involvement. Supporting local businesses and non-profits is something we truly value. If there's anything else we can assist you with, feel free to reach out!"
Quenise Cenou
April 17, 2026
"Interesting"
"Thank you, Quenise, for your feedback! I'm glad you found your experience with us interesting. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Matt Price
April 14, 2026
"We have used Brian for years and have always had a great experience. Most times when we call we always talk to Haley directly and she is always able to help us out or give us answers to questions we have had. Anytime we trade out a vehicle there have never been any problems. This includes all the way to home insurance with the crazy storms in our area the last few years. Anytime someone is looking I always point them in their direction. Thank You! For doing what you guys do!"
"Thank you, Matt! I'm happy to hear that you've consistently had a positive experience with us over the years. Haley and the team are dedicated to providing the best service, and it's great to know they've been able to assist you with your insurance needs. Your recommendations mean a lot to us. Let us know if there's anything else we can do for you!"
Tammy Norton
April 14, 2026
"Rachel is always happy to help me and answer any questions I may have."
"Thank you for your review, Tammy! I'm glad to hear that Rachael has been helpful and attentive to your questions. Our team is dedicated to providing excellent service, and it's wonderful to know we're meeting your expectations. If you ever need anything else, feel free to reach out!"
Zohrab Najarian
April 14, 2026
"Chrystall was Very helpful and professional! Plus I was able to save Big by switching with them! Would recommend them to Everyone!!"
"Zohrab, thank you for sharing your experience! It makes our day hearing how Chrystall provided helpful and professional service, and it's rewarding to know that we could help you save. We appreciate your recommendation and look forward to serving you and your referrals in the future! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Stacy Free
April 8, 2026
"Helpful, informative and quick!"
"Thank you, Stacy! I'm happy to know you found our service helpful and informative. We always aim to provide quick and efficient assistance. Let us know if there's anything else we can do for you!"
Elesia Culzac
April 8, 2026
"Thank to Ms. Haley. For explaining everything and what I will get in my plan. Really appreciated it. Great service."
"Elesia, thank you for sharing your experience! I'm happy to hear that Haley was able to provide clear explanations and great service. If there's anything else you need, feel free to reach out. We’re here to help!"
Nanda Shewmangal
April 2, 2026
"I am a new customer with this agency, and so far I have been incredibly impressed with their customer service and responsiveness. They have been attentive in answering my questions and addressing any challenges that have arisen. Brianna, Julie, and the entire team have been helpful, friendly, and supportive throughout the process. Thank you for making my transition to State Farm smooth and easy."
"Thank you, Nanda, for sharing your experience! I'm happy to hear that Breanna, Julie, and the team have been supportive and attentive during your transition to State Farm. We aim to make every customer's experience smooth and easy. If you have any more questions or need assistance, feel free to reach out anytime!"
Maranda Beresford
April 1, 2026
"Came in to ask a few questions, Adaza was very helpful! She answered some of my questions and helped me out. Very friendly and inviting environment."
"Thank you, Maranda! I'm happy to hear that Adaza was able to assist you and that you felt welcomed in our office. We strive to create a friendly and helpful atmosphere for everyone. If you have any more questions or need further assistance, feel free to reach out anytime!"
Debbie Chand
March 26, 2026
"I have been with this office for several years. There is no place else I would go or recommend. Last year I had a very urgent issue come up and the team was so attentive and helped me even after hours. They went above and beyond to help fix this issue. They become family, they always have my back! "Like a good neighbor, Brian is there.""
"Thank you, Debbie! I'm so happy to hear that our team has been able to support you, especially during urgent times. We truly value having you as part of our State Farm family and are always here to help. Let us know if there's anything else we can do for you!"
D Littleton
March 24, 2026
"Kelsey got me insured and ready to go in no time"
"Hey D! Thank you for sharing your experience getting set up. I’m glad Kelsey was able to get you ready to go so quickly."
Yeffrey O'Donnell
March 24, 2026
"Haley was extremely helpful in getting my home and auto bundle. She made the whole process smooth, without any issues, and got me a great rate! Highly recommend. Thank you, State Farm."
"Hey Yeffrey! We appreciate you taking the time to share your experience working with Haley. She’ll be happy to hear she was helpful and made getting your home and auto coverage set up feel easy and hassle free. Thank you for the recommendation and for choosing us!"
Kim Diamond
March 19, 2026
"Brian Brakefield and his assistant Kady are phenomenal. Not only did they save me money on both my car insurance and homeowners insurance policies; they were able to get me more coverage. I highly recommend Brian Brakefield State Farm"
"Thank you, Kim! I'm glad to know that our team could help with your insurance needs and enhance your coverage. Your recommendation is truly appreciated. If there's anything else you need, just let us know!"
Carey Kempf
March 18, 2026
"Always get fantastic customer service! Rachael is AWESOME!!! So happy with this team!"
David Reeder
March 13, 2026
"Excellent service & satisfied with the product!"
"Thank you for your feedback, David! I'm happy to know that you received excellent service and are satisfied with the product. If you have any questions or need further assistance, feel free to reach out. We’re here to help!"
Marc Senft
March 12, 2026
"Kelsey Wall was the nicest lady to chat with regarding anything issues or questions I had. Very kind and helpful!"
"Thank you for your review, Marc! I'm happy to hear that Kelsey provided you with such kind and helpful service. We appreciate your feedback and are here for any future questions or needs you might have. Thanks for choosing us!"