Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daryl Huxhold

Daryl Huxhold

August 27, 2026

5  out of  5
rating by Daryl Huxhold
"Great insurance agent Brian Brakefield"
We responded:
"Thank you, Daryl! I'm happy to hear you think so highly of our office. We strive to provide the best service possible. Let us know if we can help with anything else!"
Profile photo of Jacob Lafferty

Jacob Lafferty

August 26, 2026

5  out of  5
rating by Jacob Lafferty
"Dresden was very helpful and informative. They crush rates and provide good coverage. And it’s backed by a name you can depend on. Thanks to everybody at this branch."
We responded:
"That is wonderful to hear, Jacob! Knowing that Dresden provided such helpful, informative care and that you are thoroughly pleased with your auto and home insurance makes me incredibly proud. Thank you for taking a moment to post your support for her and our entire team!"
Profile photo of marduk_AmenRa

marduk_AmenRa

August 24, 2026

5  out of  5
rating by marduk_AmenRa
"Customer service was excellent gave you everything you needed"
We responded:
"We are so glad to assist you, marduk_AmenRa! Offering prompt, personable, and complete guidance whenever you reach out regarding your policy options is a top priority for our team. Thank you for sharing such kind thoughts with our community!"
Profile photo of Cassidy Mathis

Cassidy Mathis

August 20, 2026

5  out of  5
rating by Cassidy Mathis
"Everyone i have talked to from here has been awesome at making the whole process very easy."
We responded:
"Cassidy, thank you for taking the time to leave us a review! I'm happy to hear that our team has made the process easy for you. We strive to make everything as smooth as possible. Let us know if we can help with anything else!"
Profile photo of Carey Kempf

Carey Kempf

August 19, 2026

5  out of  5
rating by Carey Kempf
"Always get fantastic customer service!
Breanna is AWESOME!!! So happy with this team!"
We responded:
"Thank you Carey! We appreciate your review. And we sincerely cherish the long relationship we have had with your entire family. Grateful to know that we are still providing you with the service you deserve!"
Profile photo of Kent Barksdale

Kent Barksdale

August 18, 2026

5  out of  5
rating by Kent Barksdale
"Always a welcoming, warm experience at Brian Brakefield’s State Farm Agency. Brian and his employees are Johnny on the Spot with the most updated and pertinent information on adding discounts to already high insurance rates . Have been using Brian for over 20 years on both my Homeowners and Car Insurance. Great service at all times ."
We responded:
"Kent, thank you for taking the time to leave us a review! I'm happy to hear that you've consistently had a welcoming experience with us over the past 20 years. It's great to know that our team has been able to provide you with up-to-date information and service you can rely on. We're always here if you need anything else!"
Profile photo of Magesh Kumar

Magesh Kumar

August 17, 2026

5  out of  5
rating by Magesh Kumar
"⭐⭐⭐⭐⭐

I had a great conversation and working with Mark Walters at State Farm. He was very friendly,professional, helpful, and took the time to understand my insurance needs. Mark provided me with the best auto insurance quote compared with the other options I checked, and he made the entire process simple and straightforward.

I really appreciate his excellent customer service, quick responses, and willingness to answer all my questions. I highly recommend Mark Walters to anyone looking for a knowledgeable and trustworthy insurance agent. Thank you, Mark, for your great service!"
We responded:
"Thank you for taking the time to leave us a review, Magesh! I'm glad to hear that Mark was able to assist you with your insurance needs and make the process easy for you. We appreciate your recommendation and are here to help if you need anything else!"
Profile photo of Jimmy Stewart

Jimmy Stewart

August 16, 2026

5  out of  5
rating by Jimmy Stewart
"I recently made the switch from another insurer to Brian and State Farm. I have been super impressed with the level of communication, follow thru and professionalism. Great job!"
We responded:
"Thank you, Jimmy, for taking the time to share your experience! I'm happy to hear that you're impressed with our communication and professionalism. We strive to provide the best service possible. Let us know if we can help with anything else!"
Profile photo of Calvin Smith

Calvin Smith

August 14, 2026

5  out of  5
rating by Calvin Smith
"Mark was very helpful and insightful."
We responded:
"Calvin, thank you for taking the time to leave us a review! I'm glad to hear that Mark was able to provide helpful and insightful service. We appreciate your feedback and support. Let us know if we can help with anything else!"
Profile photo of jamie martin

jamie martin

August 13, 2026

5  out of  5
rating by jamie martin
"Amazing customer service, I have been a customer for as long as I can remember and it has always been a great experience. A quick call, text or email I am set on whatever is needed. Greatly appreciated…"
We responded:
"That is wonderful to hear, Jamie! Knowing that our team provided informative answers, responded promptly across phone, text, and email, and took care of your vehicle, home, property, life, motorcycle, accident, mortgage, and liability details makes me incredibly proud. Thank you for taking a moment to post your review and support our local McDonough office!"
Profile photo of Jaalen Brown

Jaalen Brown

August 11, 2026

5  out of  5
rating by Jaalen Brown
"Mark was super helpful and patient with me getting my life back together after a near death motorcycle accident!"
We responded:
"Jaalen, thank you for taking the time to leave us a review! I'm really glad to hear that Mark was able to assist you during such a challenging time. It's important to us that you feel supported and cared for. We're always here if you need anything else!"
Profile photo of Daniel Green

Daniel Green

August 7, 2026

5  out of  5
rating by Daniel Green
"Brian and his team are awesome!! Glad I made the switch!"
We responded:
"Thank you, Daniel! I'm happy to hear that you're glad about making the switch to our office. We strive to provide awesome service, and it's great to know we're hitting the mark. We're always here if you need anything else!"
Profile photo of Todd Baker

Todd Baker

August 5, 2026

5  out of  5
rating by Todd Baker
"The best and most helpful group out there!"
We responded:
"Todd, I'm happy to hear that you find our team helpful. We strive to provide the best service possible. Let us know if we can help with anything else!"
Profile photo of Alex Arroyo

Alex Arroyo

July 28, 2026

5  out of  5
rating by Alex Arroyo
"Kady made me feel like family from the very beginning. She was professional, knowledgeable, and took the time to find me the best rates for both my home and auto insurance while ensuring I had the coverage I needed. Her dedication and excellent customer service made the entire process smooth and stress-free. I highly recommend her to anyone looking for any type of insurance."
We responded:
"Thank you, Alex! I'm really happy to hear that Kady made you feel like family and provided such excellent service. It's great to know she was able to find the right coverage for your insurance. We appreciate your recommendation and are here if you need anything else!"
Profile photo of Susan Gentry

Susan Gentry

July 27, 2026

5  out of  5
rating by Susan Gentry
"I worked with Hayley and she was so friendly, knowledgeable, and down to earth. Good customer service is really hard to come by this day and time, but Hayley truly exceeded my expectations."
We responded:
"Thank you, Susan! I'm happy to hear that Haley provided you with such a positive experience. We strive to offer exceptional service, and it's great to know Haley exceeded your expectations. We're always here if you need anything else!"
Profile photo of Bruce O'Donnell

Bruce O'Donnell

July 25, 2026

5  out of  5
rating by Bruce O'Donnell
"I worked with Mark from State Farm. I purchased 3 policies and got a great price. Mark understood my needs and was great to work with."
We responded:
"Bruce, thank you for taking the time to leave us a review! I'm happy to hear that Mark was able to assist you with your policies and provide a great price. We always aim to understand and meet your needs. Feel free to reach out if you need anything else!"
Profile photo of Austin Hendrickson

Austin Hendrickson

July 23, 2026

5  out of  5
rating by Austin Hendrickson
"Super helpful and responsive to answer all my questions about moving to town. Thanks!!"
We responded:
"Austin, thank you for taking the time to leave us a review! I'm glad we could assist you with your questions about moving to town. Welcome to the area! Let us know if we can help with anything else!"
Profile photo of Eli Parker

Eli Parker

July 21, 2026

5  out of  5
rating by Eli Parker
"Brian Brakefield State Farm has the best customer service and great response time!"
We responded:
"Eli, thank you for taking the time to leave us a review! I'm happy to hear that you appreciate our customer service and quick response time. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
Profile photo of Becky Berry

Becky Berry

July 20, 2026

5  out of  5
rating by Becky Berry
"I had a great experience working with Mark at State Farm. He was incredibly helpful throughout the entire insurance process, took the time to answer all of my questions, and made everything easy to understand. He was professional, knowledgeable, and genuinely cared about finding the best coverage for my needs. I really appreciate his excellent customer service and would highly recommend Mark to anyone looking for an insurance agent!"
We responded:
"Becky, thank you for taking the time to leave us a review! I'm glad to hear that Mark was able to make your insurance process smooth and easy to understand. It's wonderful to know that his professionalism and dedication to finding the right coverage made a positive impact. We appreciate your recommendation and support! Let us know if we can help with anything else!"
Profile photo of Yocasta Reyes

Yocasta Reyes

July 17, 2026

5  out of  5
rating by Yocasta Reyes
"They’re very professional ; very helpful and friendly; thank you Adaza;was a pleasure to work with you; highly recommended"
We responded:
"Yocasta, thank you for taking the time to leave us a review! I'm happy to hear that you found our team professional, helpful, and friendly. Adaza will be thrilled to know you enjoyed working with her. We appreciate your recommendation! Let us know if we can help with anything else."
Profile photo of Noah Aragon

Noah Aragon

July 10, 2026

5  out of  5
rating by Noah Aragon
"Had a great experience talking with Mark Walters. Mark was able to provide me with the same coverage for over $400 less than my current premiums. He was very thorough in making sure all of my needs were met. Mark was very friendly, easy to get in ahold of and overall great to work with."
We responded:
"Thank you, Noah! I'm happy to hear that Mark was able to help you find the coverage you needed while saving you money. It's great to know he made the process smooth and was readily available. We appreciate your feedback and are here if you need anything else!"
Profile photo of Jean Lafleur

Jean Lafleur

July 10, 2026

5  out of  5
rating by Jean Lafleur
"Great customer satisfaction! Excellent price! Great automobile insurance coverage!"
We responded:
"Thank you, Jean! I'm happy to hear that you're satisfied with our service and pricing. It's great to know that our insurance coverage meets your needs. If you have any questions or need further assistance, feel free to reach out anytime!"
Profile photo of ladyadj2

ladyadj2

July 8, 2026

5  out of  5
rating by ladyadj2
"Just reached out to get several quotes as my rates have increased from my current company. Kady from the office has been fast to respond with quotes and questions! Excellent customer service!"
We responded:
"Hello, ladyadj2! We greatly appreciate you sharing that Kady was able to assist you quickly with your quotes and questions. Our team strives to provide excellent customer service, and it's rewarding to know we met your expectations. Thank you for sharing your support for our McDonough agency!"
Profile photo of Kenny W.

Kenny W.

July 2, 2026

5  out of  5
rating by Kenny W.
"Great service to me from representative Susie at the office of State Farm Insurance agency Brian Brakefield in McDonough, GA. She kindly and patiently clarified some confusion I had over payment status on vehicles I have insured with the agency. Thanks Susie, well done!"
We responded:
"Kenny, thank you for taking the time to leave us a review! I'm happy to hear that Susie was able to assist you with your payment questions. We always aim to provide clear and helpful service. Let us know if we can help with anything else!"
Profile photo of G

G

July 1, 2026

5  out of  5
rating by G
"Great service. Everyone was very kind! And I got my car removed and new car added quickly without issue!"
We responded:
"Thank you, G! I'm happy to hear that you experienced great service and that our team was able to assist you with your changes smoothly. We appreciate your feedback and support. Let us know if we can help with anything else!"